Kotak Bank Credit Card Customer Care Number

These numbers allow you to:

• Block lost or stolen cards
• Report fraud immediately
• Raise complaints
• Check transaction issues
• Get urgent banking assistance
• Loan-related support

Kotak credit card Customer Support Numbers With Timed Availability

Some departments operate during defined business hours for specialized assistance.

Number	Service	Working Hours
1860 266 0811	Kotak 811 Account	8 AM – 8 PM (Mon–Sat)
1800 209 5732	Car / Two-Wheeler Loan	9:30 AM – 6:30 PM
1800 2022	Gold Loan	9:30 AM – 7 PM
1860 266 7777	Smart EMI / Debit EMI	9 AM – 7 PM
1860 266 5700	Agri SME Business	9:30 AM – 6:30 PM

What To Do in Case of Lost or Stolen Kotak Credit Card?

If your card is lost or stolen, act immediately. Call Immediately to:

• 1800 209 0000
• 1860 266 2666

Your card will be blocked to prevent misuse, and a replacement card will be issued.

How to Block Kotak Credit Card (Online Methods)

Through Mobile Banking

1. Log in to Kotak Mobile Banking
2. Go to Service Request
3. Select Credit Card Requests
4. Choose Report Lost/Damaged Card

Through Net Banking

1. Login to Net Banking
2. Go to Service Requests
3. Select Report Lost Card

Report Fraudulent Transactions on Kotak Credit Card

For any unauthorized transaction, call: 1800 209 0000 (Available 24/7)

You can also email the security team at: itsecurity.bank@kotak.com

Kotak Mahindra Bank International Helpline (For NRI Customers)

Customers outside India can contact: +91 22 6204 2001 (24/7, paid number)

Toll-Free Numbers by Country

Country	Toll-Free Number
USA	1855-3656767
UK	0080044990000
Canada	18557684020
Australia	001180044990000
UAE	80001830148
Singapore	+658001013054
Hong Kong	00180044990000

Kotak Mahindra Bank SMS Banking Services

Send SMS from your registered mobile number to 9971056767 or 5676788.

Service	SMS Format
Account Balance	BAL
Last 3 Transactions	TXN XXXX
Activate Debit Card	DCUNBLOCK XXXX
Generate Debit PIN	DEBITPIN XXXX
Enable International Usage	DCENB XXXX
Activate POS	POSACT XXXX
Nearest ATM	ATM Pincode
Nearest Branch	BRANCH Pincode

(XXXX = last 4 digits of your card/account)

Alternative Contact & Support Methods

Download the Kotak Bank App or Kotak811 App from the App Store or Google Play to manage your credit card, check balances, pay bills, and report issues 24/7 without calling customer care. 

Connect with Kotak credit card support via live chat on kotak.bank.in, or reach out on social media (Facebook: facebook.com/KotakBank or Twitter: twitter.com/kotakbankltd) for quick assistance during business hours. 

Kotak Mahindra Bank Credit Card Grievance Redressal Process

If your issue is unresolved, you can escalate it through structured levels.

Level 1 (Response within 7 working days)

• Register complaint online
• Call 1860 266 2666
• Visit branch
• Send post to bank’s registered address

Level 2 (Response within 5 working days)

Escalate via official grievance form on Kotak’s website.

DigiSaathi – Digital Payment Assistance

An RBI-backed initiative for digital payment support.

• Toll-Free: 14431 / 18008913333
• WhatsApp: 8928913333
• Website: digisaathi.info

Summary

Kotak Mahindra Bank provides multiple customer care channels—24/7 toll-free numbers (1860 266 2666 and 1800 209 0000), mobile/net banking portals, SMS services, live chat, social media support, and mobile apps—to resolve credit card issues quickly. For grievances, contact customer care directly or escalate via the formal two-level redressal process. 

Credit cards make payments easy for all expenses online and offline while offering various benefits

Find a Card >>

FAQs on Kotak Bank Credit Card Customer Care

1. What should I do if my Kotak credit card is lost or stolen?

   Call 1800 209 0000 or 1860 266 2666 immediately to block the card and prevent misuse. A replacement card will be issued within 5–7 working days. Verify the sealed welcome kit is intact when it arrives. 

2. How do I report fraudulent or unauthorised transactions?

   Contact 1800 209 0000 (24/7) or email itsecurity.bank@kotak.com instantly. Report unrecognised transactions immediately so Kotak can investigate and reverse fraudulent charges within RBI-specified timelines. 

3. Which number should I call for credit card support in India?

   Call 1860 266 2666 (24/7) for all credit card complaints, billing queries, service requests, and general support. For fraud or lost cards, use 1800 209 0000 instead. 

4. How can I block my Kotak credit card online?

   Log into your Mobile Banking or Net Banking app, navigate to Service Requests, and select 'Report Lost/Damaged Card'. Alternatively, call 1860 266 2666 or 1800 209 0000 to block instantly by phone.

5. How can NRI customers contact Kotak for credit card support?

   NRI customers can call +91 22 6204 2001 (24/7, paid number) from abroad. Toll-free numbers are available for USA (1855-3656767), UK (0080044990000), Canada (18557684020), Australia (001180044990000), UAE (80001830148), Singapore (+658001013054), and Hong Kong (00180044990000). 

6. How do I check my credit card balance or recent transactions via SMS?

   Send SMS to 9971056767 or 5676788 from your registered mobile number. Send BAL for balance, TXN XXXX for last 3 transactions, or BRANCH Pincode to find the nearest branch. 

7. What is an OTP and how does it protect my credit card?

   OTP (One Time Password) is a unique six-digit code generated for each online transaction. Never share your OTP with anyone, including bank staff or family members, as it exists only for that single transaction and is critical to your card's security. 

8. Can I contact Kotak credit card support via live chat or social media?

   Yes. Use the live chat feature on kotak.bank.in, or reach Kotak via Facebook (facebook.com/KotakBank) or Twitter (twitter.com/kotakbankltd) for assistance during business hours. Mobile/net banking apps also offer 24/7 self-service options. 

9. What should I do with my old credit card when I receive a replacement?

   Cut your old card into at least four pieces before disposal to protect your card number and security details. Do not throw the card away intact, as it could be misused if found. 

10. How does the credit card grievance redressal process work?

    Level 1 (7 working days): Register a complaint online, call 1860 266 2666, visit a branch, or send post. Level 2 (5 working days): Escalate via the official grievance form on Kotak's website if unresolved.