Bank of Baroda Credit Card Customer Care

How to Block Lost or Stolen Bank of Baroda Credit Card? 

If your BoB credit card is lost or stolen, you need to report it immediately to the bank to prevent any misuse or fraudulent activities. There are multiple channels through which you can block your card. They are as follows: 

1. By calling the toll-free number: You contact Bank of Baroda’s credit card customer care number 1800 2090 or 1800 1210 to report your card as lost or stolen and get it blocked right away. These toll-free numbers are available 24x7.  

2. Through SMS from Your Registered Mobile: You can send an SMS from your registered mobile number, send BLOCK <last 4 digits of your card number> to 9223172141 to instantly hotlist (block) the card.  

3. Block Online via Card Portal or App: Alternatively, you can log in to the Bank of Baroda Credit Card customer portal or the BoB Card mobile app and use the Card Block option to block your card immediately. 

Bank of Baroda Credit Card Grievance Redressal

There are three levels of grievance redressal at Bank of Baroda if your issue has not been resolved by calling the toll-free number. These are: 

• Level 1: Email your grievance to crm@bobcards.com. You should receive get a response within three five working days. 

• Level 2: If you are not satisfied with resolution received at Level 1 or it still remains unresolved, you can escalate it further by sending an email at escalations@bobfinancial.com. You can also call on 022- 69753600 and report the issue. 

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FAQs on Bank of Baroda Credit Card Customer Care

1. How can I get my Bank of Baroda credit card unblocked?

   To unblock your Bank of Baroda (BoB) credit card, contact the customer care team on the toll-free numbers 1800 2090 or 1800 1210, available 24 hours a day, seven days a week. You will need to verify your identity by providing your KYC details. Alternatively, you can request an unblock via email, SMS, net banking, or by visiting your nearest Bank of Baroda branch in person. 

2. What does 'hot listing' a credit card mean?

   Hot listing a credit card means getting your card immediately blocked in the event of theft, loss, or suspected misuse. Once a card is hot-listed, it is deactivated and cannot be used for any purchases or cash withdrawals. This prevents any further unauthorised transactions on the card. You can hot-list your Bank of Baroda credit card by calling 1800 2090 or 1800 1210, sending an SMS with BLOCK followed by the last four digits of your card number to 9223172141, or via the BOBCARD mobile app or portal. 

3. My Bank of Baroda credit card is damaged. How do I get a replacement?

   If your Bank of Baroda credit card is physically damaged, contact the BoB customer care team to report it and request a replacement card. You can also apply for a replacement through net banking or the mobile banking app. Alternatively, visit your nearest Bank of Baroda branch, where a representative will guide you through the process. 

4. What should I do if my Bank of Baroda credit card is lost?

   If your card is lost, call BoB customer care on 1800 2090 or 1800 1210 and request that your card be blocked straight away. Once your card is blocked, you can apply for a replacement card through customer care, net banking, or by visiting a branch. 

5. Will I be charged for calling Bank of Baroda credit card customer care?

   No, the Bank of Baroda credit card customer care numbers 1800 2090 and 1800 1210 are toll-free. There is no charge for calling these numbers from any landline or mobile phone within India, at any time of day or night. 

6. Can I contact Bank of Baroda credit card customer care on WhatsApp?

   Yes, Bank of Baroda offers WhatsApp banking for credit card support. You can send a message to 7208476628 or +91 9632188999. Simply send 'Hi' to begin a conversation, then follow the menu options to report a lost card, block your card, check your account summary, or raise a query. This service is available 24 hours a day and is particularly useful if you prefer written communication over a phone call. 

7. What is the Bank of Baroda credit card customer care toll-free number?

   Bank of Baroda offers several toll-free numbers for credit card support, all available 24 hours a day, seven days a week: 

   • 1800 2090: Primary credit card helpline 
   • 1800 1210: Alternate credit card helpline 
   • 1800 103 1006: Credit card queries and authorisation 
   • 1800 2665 100: Credit card queries 
   • 1800 2667 100: Alternate credit card query line 
8. How do I generate or reset my Bank of Baroda credit card PIN?

   You can generate or reset your Bank of Baroda (BOBCARD) credit card PIN via the mobile app, net banking, phone banking, or by visiting an ATM, 

9. How do I check my Bank of Baroda credit card balance or statement?

   The different ways to check the BOB credit card balance are via mobile banking, net banking, calling the customer care number, SMS service, and via email. 

10. How do I report an unauthorised transaction on my Bank of Baroda credit card?

    If you notice a transaction on your Bank of Baroda credit card that you did not authorise, you should immediately call the customer case number and report it.