National Car Insurance Customer Care

The Government of India is the only owner of National Insurance firm Limited, the oldest public sector general insurance firm in India, which was founded in Kolkata in 1906. The insurer, which is registered with the Insurance Regulatory and Development Authority of India (IRDAI Reg. No. 58), provides a variety of general insurance products, one of which is car insurance. 

Updated On - 11 Apr 2026
Animated CTA

National Insurance is renowned for its great claim of legitimacy, wide reach, and government-backed dependability in the auto insurance industry. Its legacy stems from nationalization (1972) and decades of expertise.  

National Car Insurance Customer Care Toll-Free Number

1800 345 0330

National Car Insurance Customer Care Branches

Depending on the city the customer resides in, he/she can contact the below listed customer care office.

City

Branch/Contact

Contact Number

Hyderabad

Address : First Floor, Jubilee Building,

Nampally Station Road, Hyderabad,

Andhra Pradesh -500001

-

Guwahati

Second and Third Floor, Lohia Mansion,

G.S. Road, Bhangagarh, Guwahati,

Dist: Kamrup, Assam -781005

0361-2529252

Patna

Fourth Floor, Sone Bhawan,

Birchand Patel Marg, Patna,

Bihar -800001

0612-2227206  

Chandigarh

S C O 332-333-334, Sector 34 A,

Sub City Centre, Chandigarh,

Chandigarh U.T.-160022

0172-5039801

Nagpur

Second Floor, Mangalam Arcade,

North Bazar Road, Dharampeth Extension,

Nagpur, Maharashtra -440010

0712-2547310

Delhi

Second Floor, Core 3 Scope Minar Laxmi Nagar

District Centre - 110092

-

Pune

Address : Fourth Floor, Bahu Saheb Shirole Bhavan,

Pune Municipal Transport Building,

Deccan Gymkhana, Pune,

Maharashtra -411004

020-25520402

Ahmedabad

Address : Hasubhai Chambers, Near Town Hall,

Ellis Bridge, Ahmedabad,

Gujarat - 380006

079-26577301

Baroda

Address : Third Floor, Dr Indumati Patel,

Trust Building, Opposite : Aradhana Cinema,

Tilak Road, Baroda, Dist: Vadodara,

Gujarat-390001

0265-2424101

Bengaluru

Address : 2nd floor Shubharam Complex 144

M G Road-560001 

080-25584081

Hubli

Address : Second Floor, Arihant Plaza,

Kusugal Road, Hubli,

Dist:Dharwad,

Karnataka -580029

-

Kochi

Address : First and Second Floor,

Omana Buildings, Jews Street,

Padma Junction, Kochi, Dist: Ernakulam,

Kerala -682035

0484-2350655

Indore

Address : Fourth Floor, Apollo Towers, 2,

M G Road, Indore, Madhya Pradesh -452001

0731-2527714

Jaipur

Address : Jeevan Nidhi, LIC Building,

Bhawani Singh Road, Jaipur,

Rajasthan -302005

0141-2744211

Jodhpur

Address : Third and Fourth Floor,

Sun Tower, Pal Road, Jodhpur,

Rajasthan -342008

029-12785199

Dehradun

Address : Jai Plaza, 56, Rajpur Road,

Dehradun, Uttaranchal -248001

0135-2742655

Lucknow

Address : Jeevan Bhavan, Phase II,

Nawal Kishore Road, Hazratganj,

Lucknow, Uttar Pradesh -226001

0522-2620543

Kolkata

Address : Fifth Floor, National Insurance Building, 8,

India Exchange Place,

Kolkata -700001

033-22421980

Bhubaneswar

Address : Sixth Floor, I D C O Tower,

Janpath, Bhubaneshwar, Dist: Khordha,

Odisha -751022

0674-2541305

Chennai

Address : Second Floor, Hamid Buildings Annexe,

190, Anna Salai

Chennai -600006

044-28525331

Coimbatore

Address : Second Floor, C S X Towers,

Stock Exchange Building, 684,

Trichy Road, Coimbatore,

Tamil Nadu -641005

0422-2321350

Madurai

Address : Commercial plot No: 3,

80 Feet Road, Vaigai Colony,

Anna Nagar, Madurai-625020

-

Apart from the above listed numbers, customers can contact the National Car Insurance customer care unit by dialing the toll-free number - 1800 345 0330.

Depending on the city the customer resides in, he/she can contact the below listed customer care office.

National Car Insurance Plans 

To satisfy various protection requirements, National Insurance Company Limited provides three main private vehicle car insurance plans: 

1. Annual Policy for Third-Party Liability 

The policyholder is protected by this plan from legal obligations resulting from third-party claims. It provides unlimited compensation for third-party property damage up to Rs.7.5 lakh as well as compensation for third-party bodily injury or death. However, damage to the insured vehicle is not covered. 

2. Independent Private Vehicle Own Damage Coverage 

Purchased in conjunction with an active third-party policy, this policy shields the insured vehicle from its own damages. It provides financial protection for car repairs or replacement by covering losses brought on by fire, theft, riots, natural disasters, accidents, and other unanticipated incidents. 

3. Comprehensive Annual Package Car Insurance Policy

By integrating own damage and third-party liability coverage into a single plan, the Annual Package Policy provides end-to-end protection. In addition to providing personal injury coverage for the owner-driver, it insures the vehicle against theft, fire, natural and man-made disasters, and accidents. By paying an extra premium, the insurance can be further customized with optional add-on coverage. 

How to Contact National Car Insurance's Customer Service

There are various ways to get in touch with National Insurance Company Ltd.'s customer service regarding any plan, benefits, or renewing an existing scheme. In an emergency, you can reach them at: 

  • 22831705 is the toll-free number 
  • Details for faxing: 22831740 
  • Write to customer [dot]portal[at]nic[dot]co[dot]in.

Coverage Choices for National Car Insurance

The following are the things that National General Insurance's car insurance covers and does not: 

Covered 

Third-party liabilities, unintentional damage to the insured vehicle, theft, fire, natural and man-made disasters, and owner-driver personal accident coverage are all covered by National Insurance Company Limited auto insurance (depending on the type of policy selected).  

Uncovered 

Normal wear and tear, mechanical or electrical malfunctions, depreciation (unless the zero-dep add-on is selected), driving without a valid license, driving while intoxicated or illegally, and damage sustained outside the policy terms are all excluded from coverage. 

Customer Care Car Insurance Services Offered By National Insurance

To enhance the convenience of its customers, National Insurance customer care offers a number of services, they are:

  • Transfer of no-claim Bonus
  • Locate cashless garages
  • Request for towing facility in case of an accident or breakdown
  • Make a claim status inquiry
  • Report a grievance, give feedback on the service or lodge a complaint
  • Schedule a service
  • Help customers choose a car insurance policy that would suit them best

Reasons to Purchase National Car Insurance Policy 

The following are some justifications for choosing a national car insurance policy: 

  • NICL has been in the general insurance business for more than a century. This enduring presence is indicative of stable finances, dependable claims processing, and dependability developed across many policyholder generations 
  • NICL provides a wide range of auto insurance policies that are tailored to meet the various demands of its clients. Policies can be customized for practical, real-world use, ranging from basic liability coverage to comprehensive plans with add-ons 
  • NICL offers 24-hour support, guaranteeing that assistance is accessible in the event of emergencies, malfunctions, or claims. Customer confidence is bolstered by this ongoing assistance, particularly in the event of an emergency or disaster 
  • NICL is essential to increasing insurance availability throughout India as a major player in national and social insurance programs. This illustrates its dedication to public welfare beyond commercial insurance 
  • Customers looking for long-term security and stability choose NICL because it is a 100% Government of India-owned company that provides an additional degree of confidence, credibility, and regulatory rigor. 

FAQs

  1. Do I need to purchase car insurance?

    According to motor vehicle laws, every owner of a motor vehicle must obtain motor vehicle insurance. Driving without a car insurance policy is not allowed. 

  2. Why do people select National car insurance for their personal vehicles?

    National Car Insurance Company's services are inexpensive and simple to use, which increases insurance sales from other businesses. 

  3. What documents are needed to file a claim with National Car Insurance?

    The RC copy, driver's license, insurance policy, FIR (for theft or serious accidents), claim form, and repair estimates or bills are typically necessary for documents. 

  4. How do I renew my National Car Insurance policy?

    You can choose the policy and add-ons, enter your car details, pay the premium online, and get the renewed policy right away. 

  5. Which things are not covered by National Car Insurance?

    Wear and tear, mechanical or electrical failure, depreciation (unless the zero-dep add-on is selected), driving while intoxicated, an invalid license, and damage outside the policy conditions are among the exclusions. 

About the Author

Karishma VP

Karishma VP

Karishma VP has over a decade of experience in content writing which includes over five years specializing in personal finance. Her career in BankBazaar has given her the opportunity to write on a wide variety of financial products ranging from credit cards and home loans to insurance policies and government schemes. She believes that an understanding of personal finance is an important step to leading an independent, empowered life. This has led to her being passionate about learning more about the BFSI sector and writing about personal finance as clearly, concisely, and accurately as possible to make it accessible to a larger audience through BankBazaar.

Disclaimer
Display of any trademarks, tradenames, logos and other subject matters of intellectual property belong to their respective intellectual property owners. Display of such IP along with the related product information does not imply BankBazaar's partnership with the owner of the Intellectual Property or issuer/manufacturer of such products.